Shipping and Delivery

At WITs, we are committed to delivering your products safely and promptly. This Shipping Policy outlines our delivery timelines, shipping methods, and other important information.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an email or SMS confirmation once your order is shipped, along with tracking details.

2. Delivery Timelines

We deliver across India. Estimated delivery times:
Metro Cities: 3–5 business days
Other Locations: 5–8 business days
Remote/Out-of-service Areas: May take longer depending on logistics availability

Note: Delivery timelines may vary during peak periods, festivals, or unforeseen circumstances.

3. Shipping Charges

Free Shipping on prepaid orders above ₹700
Shipping charges for other orders will be calculated at checkout based on location and weight

4. Tracking Your Order

Once shipped, your tracking number will be shared via email or SMS.
You can track your order on the courier partner's website using the provided tracking link.

If you face any issues, reach out to us at heyteam@witsplanet.com with your order number.

5. Delivery Attempts

Our courier partners will attempt delivery twice.
If the recipient is unavailable, the product may be returned to us. In such cases, re-shipping charges may apply.

6. Delays and Exceptions

WITs is not responsible for shipping delays caused by:
Weather conditions
Public holidays
Lockdowns or restrictions
Incorrect shipping information provided by the customer

7. International Shipping

Currently, we do not offer international shipping. Stay tuned for updates as we expand our services.

8. Contact Us

For any shipping-related queries, contact:

WITs
Email: heyteam@witsplanet.com
Phone: 93183 90156
Website: www.witsplanet.com